• Elements
• Smart office
• Green office

6.2  Impact of the office enviornment on employees

6.3  The healthy office environment

• The sick-building syndrome
• Concerns

6.4  Ergonomic factors required to achieve an effective office ambience

• Lighting (types, task/ambient, kinds)
• Colour
• Noise control
• Conditioning the air (temperature, humidity, circulation, cleanliness of air)
• Music
• Conservation of energy (techniques for conserving energy in the lighting system and other conservation measures)
• Office security.

7.0  RECRUITING AND ORIENTING OFFICE STAFF

7.1  Steps in the recuritment process

• Personnel requisition or employee requisition.
• Job specifications.
• Job description.
• Sources of potential office workers.
• Outsourcing.

7.2  Selecting Office Workers

• application blank/form.
• interviewing (direct, indirect, and patterned interview; record of interview)
• checking references and letters of recommendation.
• Preemployment testing (types of tests and purposes)

7.3  Implications for the Administrative Office Manager.

7.4  Orienting the office staff.

• purpose of orientation.
• implementing the orientation programme - orientation checklist, main contents of an orientation programme, employee handbook/orientation kit, sponsor system or buddy system.

8.0  TRAINING OFFICE EMPLOYEES

8.1  Training

• Definition of training
• Objectives of office training
• Outcomes of effective office training

8.2  Entry-level training

• instructional staff
• person(s) conducting the training program
• training methods and techniques.
  • Factors considered when selecting appropriate technique (refer to Figure 8-2 page 159 (Quible).
  • Information distribution
    • Lecture method
    • Programmed instruction*
    • Motion pictures and slide presentation
    • Distance learning*
  • Simulation techniques (vestibule training)
    • Computer-assisted instruction*
    • video training
    • interactive video training*
  • On-the job techniques
    • on-the-job coaching*
    • Job rotation*

                              * important. 

SSC351--STUDY GUIDE 2 (Covering Topics 3.0, 4.0, and 5.0).

3.0  BASIC PRINCIPLES OF MANAGEMENT

3.1  Organizational Principles or Basic Principles of Management.

3.2  Benefits of Centralization vs. Decentralization of Managerial Authority.

3.3  Physical Centralization and Decentralization of Office Operations.

3.4  Organizational Structures.

3.4.1  What is and Why?  -- Formal organization, Departmentalization, organization chart.

3.4.2  Types of organizational structures -- Line, functional, line-and staff, committee, product, matrix.

3.4.3  Informal organization.

4.0  SOLVING PROBLEMS IN OFFICE MANAGEMENT

4.1  Definitions of problems.

4.2  Relationships among problem solving, decision making, and choice making.

4.3  AOM as problem solvers -- basic functional problems, operating problems.

4.4  Problem solving and productivity.

4.5  Problem solving processes.

4.5.2  Problem solving enviroment -- multicultural, human attitudes

4.2.3  Basic elements of the problem -- principal elements causing problems in the office, the present state, the desired state, controllable and uncontrollable factors.

4.5.3  Problem solving abilities -- creative ability, logical ability, intuitive ability.

4.5.4  Steps in problem solving.

4.6  Common problem areas in AOM/Barriers in solving office problems.

4.6.1  Human problems.

4.6.2  Systems problems.

4.6.3  Economic problems.

5.0  COMMUNICATING IN THE OFFICE

5.1  Purposes of communication.

5.2  Communication networks

5.2.1  formal

5.2.2  informal

5.2.3  communication audit

5.3  Flow of Communication

5.3.1  Downward communications (uses, channels, and factors in selecting channels)

5.3.2  Upward communication (uses, problems, and techniques).  To minimize problems -- suggestion systems and grievance handling procedures

5.3.3  Horizontal/lateral communication (uses).

5.3.4  Diagonal communication (uses).

5.4  Implications for the Admin Office Manager.

SSC351--STUDY GUIDE 1 (Covering Topics 1.0 and 2.0).

Quiz 1 will cover ALL the topics listed below. Please read the relevant chapters of Zane K. Quible and Kallaus & Keeling textbooks. I am unable to provide you with the page numbers of the topic listed at the moment. I hope to do this later. I believe, however, that the listing of the topics is sufficient to guide you.