Guide 4 (Covering Topics 9.0, 10.0, and 11.0)
and Promoting Office Personnel
Office Workers Performance
of performance appraisal; and who should appraise employees.
- Uses of the information
obtained from performance appraisal
- What is
employee promotion potential
- Factors considered
in promotion decisions.
- The nature
of job analysis
- Uses of
- Means of
gathering job information
- Job description
- Job specification
- Uses of
job descriptions and job specifications.
for Administrative Office Manager
- Work measurement
and work standards
and benefits of work measurement
and benefits of work standards quality and quantity standards.
in applying work measurement in the office. Implications for AOM.
- Office operations
that can be measured.
Office Productivity through TQM
GUIDE 3 (Covering Topics 6.0. 7.0, and 8.0)
6.0 OFFICE ENVIRONMENT
6.1 Management of Office Environment
- Smart office
- Green office
6.2 Impact of the office enviornment on employees
6.3 The healthy office environment
- The sick-building syndrome
6.4 Ergonomic factors required to achieve
an effective office ambience
- Lighting (types, task/ambient, kinds)
- Noise control
- Conditioning the air (temperature, humidity, circulation,
cleanliness of air)
- Conservation of energy (techniques for conserving
energy in the lighting system and other conservation measures)
- Office security.
7.0 RECRUITING AND ORIENTING OFFICE STAFF
7.1 Steps in the recuritment process
- Personnel requisition or employee requisition.
- Job specifications.
- Job description.
- Sources of potential office workers.
7.2 Selecting Office Workers
- application blank/form.
- interviewing (direct, indirect, and patterned interview;
record of interview)
- checking references and letters of recommendation.
- Preemployment testing (types of tests and purposes)
7.3 Implications for the Administrative Office
7.4 Orienting the office staff.
- purpose of orientation.
- implementing the orientation programme - orientation
checklist, main contents of an orientation programme, employee handbook/orientation kit, sponsor system or buddy system.
8.0 TRAINING OFFICE EMPLOYEES
- Definition of training
- Objectives of office training
- Outcomes of effective office training
8.2 Entry-level training
- instructional staff
- person(s) conducting the training program
- training methods and techniques.
- Factors considered when selecting appropriate technique
(refer to Figure 8-2 page 159 (Quible).
- Information distribution
- Lecture method
- Programmed instruction*
- Motion pictures and slide presentation
- Distance learning*
- Simulation techniques (vestibule training)
- Computer-assisted instruction*
- video training
- interactive video training*
- On-the job techniques
- on-the-job coaching*
- Job rotation*
GUIDE 2 (Covering Topics 3.0, 4.0, and 5.0).
3.0 BASIC PRINCIPLES
Principles or Basic Principles of Management.
3.2 Benefits of
Centralization vs. Decentralization of Managerial Authority.
3.3 Physical Centralization
and Decentralization of Office Operations.
3.4.1 What is and
Why? -- Formal organization, Departmentalization, organization chart.
3.4.2 Types of organizational
structures -- Line, functional, line-and staff, committee, product, matrix.
3.4.3 Informal organization.
4.0 SOLVING PROBLEMS
IN OFFICE MANAGEMENT
among problem solving, decision making, and choice making.
4.3 AOM as problem
solvers -- basic functional problems, operating problems.
4.4 Problem solving
4.5 Problem solving
4.5.2 Problem solving
enviroment -- multicultural, human attitudes
4.2.3 Basic elements
of the problem -- principal elements causing problems in the office, the present state, the desired state, controllable and
4.5.3 Problem solving
abilities -- creative ability, logical ability, intuitive ability.
4.5.4 Steps in problem
4.6 Common problem
areas in AOM/Barriers in solving office problems.
4.6.1 Human problems.
4.6.2 Systems problems.
4.6.3 Economic problems.
IN THE OFFICE
5.1 Purposes of
5.3 Flow of Communication
5.3.1 Downward communications
(uses, channels, and factors in selecting channels)
5.3.2 Upward communication
(uses, problems, and techniques). To minimize problems -- suggestion systems and grievance handling procedures
5.3.4 Diagonal communication
for the Admin Office Manager.
GUIDE 1 (Covering Topics 1.0 and 2.0).
Quiz 1 will cover ALL the topics listed below. Please
read the relevant chapters of Zane K. Quible and Kallaus & Keeling textbooks. I am unable to provide you with the page
numbers of the topic listed at the moment. I hope to do this later. I believe, however, that the listing of the topics is
sufficient to guide you.
Kallaus & Keeling
- Principles of Administrative Office Management
- Definition of Administrative Office Management
- Role of the office
- Administrative Office Management function and objectives.
- The Administrative Office Manager
- Responsibilities, management functions, job responsibilities
within each of the four functions.
- Skills (conceptual, human, and technical).
- Professional, educational background, profile.
- Roles and skills.
- Evolution of Management Theory/Schools of Management
- Management Science or Art?
- The Classical School
- Scientific Management
- Frederick W. Taylor
- Max Weber
- William Leffingwell
- Total Entity Management
- Henri Fayol and Mary Parket Follet.
- Human Relations Approach:
- Behavioural Science Approach:
- Abraham Maslow
- Douglas McGregor
- Frederick Herzberg
- Peter F. Drucker.
- Management Science School/Operations.
- The Quality Management School:
- W. Edwards Deming
- Joseph M. Juran
- William Ouchi
- The Systems School.
- Contingency Management.
- Implications for the administrative office manager.
- Administering Office Systems
- Administrative Office Systems Functions
- Key elements in AOS
- Major systems and subsystems, procedures, and methods.
- Objectives of AOS.
- The general systems model.
- The human system in the office.