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SSC351 Quizzes 2 & 3 Special Study Guide
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SSC351--Improving Office Productivity Through TQM
SSC351--Work Measurement and Work Standards
SSC351--Managing Human Resources
SSC351--Communicating in the Office
SSC351--Administrative Office System
SSC351--Appraising The Office Worker's Performance
SSC351 Study Guide

These are the topics that will be covered in Quiz 2 and Quiz 3 scheduled for Monday, 15 September 2003.

  1. Problem solving.
  2. Definition of problem.
  3. Steps in problem solving process.
  4. Routine and non-routine problems.
  5. Problem solving environment.
  6. Human attitude in problem solving.
  7. Problem solving abilities.
  8. Systems problem.
  9. Total systems, major systems, subsystems, procedures, and method.
  10. Systems phases of a general systems model.
  11. Goal of an administrative office system.
  12. Healthy office environment.
  13. Ergonomics.
  14. Elements of office environment.
  15. General diffuse lighting vs semi-direct lighting.
  16. Characteristic of materials used for noise control.
  17. Music in the office.
  18. Dimensions of office security.
  19. Providing secure environment.
  20. Purposes of communication.
  21. Elements of a communication process.
  22. Formal and informal communication.
  23. Grapevines.
  24. Communication media.
  25. Upward, downward, lateral, and diagonal communication.
  26. Internal and external sources of potential employees.
  27. Job description and job specification.
  28. Indirect, patterned, functional, direct, and screening interviews.
  29. Intelligence, personality, achievement, and aptitude tests.
  30. Orientation programmes, counseling, and training.
  31. Topics to be covered in orientation programmes.
  32. Conference method.
  33. Programmed instruction.
  34. Lecture.
  35. Group discussion.
  36. Distance learning.
  37. Simulation training.
  38. Vestibule training.
  39. On-the-job training.
  40. Computer-assisted instruction.
  41. Factors to consider when deciding on training techniques.