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These are the topics that will be covered in Quiz 2 and Quiz 3 scheduled
for Monday, 15 September 2003.
- Problem solving.
- Definition of problem.
- Steps in problem solving process.
- Routine and non-routine problems.
- Problem solving environment.
- Human attitude in problem solving.
- Problem solving abilities.
- Systems problem.
- Total systems, major systems, subsystems, procedures, and method.
- Systems phases of a general systems model.
- Goal of an administrative office system.
- Healthy office environment.
- Ergonomics.
- Elements of office environment.
- General diffuse lighting vs semi-direct lighting.
- Characteristic of materials used for noise control.
- Music in the office.
- Dimensions of office security.
- Providing secure environment.
- Purposes of communication.
- Elements of a communication process.
- Formal and informal communication.
- Grapevines.
- Communication media.
- Upward, downward, lateral, and diagonal communication.
- Internal and external sources of potential employees.
- Job description and job specification.
- Indirect, patterned, functional, direct, and screening interviews.
- Intelligence, personality, achievement, and aptitude tests.
- Orientation programmes, counseling, and training.
- Topics to be covered in orientation programmes.
- Conference method.
- Programmed instruction.
- Lecture.
- Group discussion.
- Distance learning.
- Simulation training.
- Vestibule training.
- On-the-job training.
- Computer-assisted instruction.
- Factors to consider when deciding on training techniques.
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